Resolved

Database Servers are Down

Due an incident with AWS (Amazon Web Services), our database servers experienced downtime.

AWS Incident Timeline:

- 7:43 AM PST We are investigating Internet connectivity issues to the US-WEST-2 Region.
- 8:01 AM PST We have identified the root cause of the Internet connectivity to the US-WEST-2 Region and have taken steps to restore connectivity. We have seen some improvement to Internet connectivity in the last few minutes but continue to work towards full recovery.
- 8:14 AM PST We have resolved the issue affecting Internet connectivity to the US-WEST-2 Region. Connectivity within the region was not affected by this event. The issue has been resolved and the service is operating normally.

More details are available here:

- https://status.aws.amazon.com
- https://downdetector.com/status/aws-amazon-web-services

Resolved

Cache purge issue

Between approximately 9:00am and 10:25am we experienced an issue with our data caching system. This issue has since been resolved and steps have been taken to prevent it from happening again.